Naloxone is indeed safe for people of all ages, including children. Its primary use is to counteract the effects of an opioid overdose, and it can be administered even if you're unsure whether opioids are involved. Importantly, naloxone will not cause harm to someone who is not experiencing an opioid overdose, making it a crucial tool in emergencies.

No, there are no hidden costs for shipping or any additional fees. Naloxone kits are provided completely free of charge, including for existing patients who are unable to attend the pharmacy in person and require delivery to a valid Ontario address. Our mission is to ensure that everyone eligible has access to naloxone without any financial barriers.

This public health initiative aims to reduce opioid-related deaths and combat the ongoing opioid crisis.  The distribution of free naloxone kits is supported by the Government of Canada and the Province of Ontario. Naloxone kits are provided free of charge to save lives by reversing opioid overdoses quickly and effectively. Making them free ensures accessibility for at-risk individuals and their communities, regardless of financial status. The free distribution also encourages widespread availability in emergencies. For any questions or assistance with the process, our support team is ready to help.

Every naloxone kit we provide includes free one-on-one training from a pharmacist, in person or by phone/video call, so you'll never be handed a kit without knowing exactly how to use it. Training is required, not optional, and happens as part of your order every single time. If you're facing a real emergency right now, don't wait: naloxone nasal spray is simple enough to use even before your training, and calling 911 comes first.

Enrolling in our pharmacy program offers personalized healthcare services and ongoing professional support tailored to your unique needs, extending beyond addiction-related concerns. Our program ensures continuous access to expert healthcare advice, updates on new health initiatives, and a range of essential medical aids designed to promote overall well-being.

Privacy is important to us. As required under the Ontario Naloxone Program for Pharmacies, we make reasonable efforts to obtain your name, date of birth, address and Ontario health-card number, if available, during your phone or video conversation — this helps us properly document your care, though there's no cost and no OHIP requirement to receive a kit. We implement robust security measures to safeguard your data, ensuring confidentiality and safety at all times.

You can find the expiration date on naloxone vials or nasal spray devices. It's essential to replace your kit as the expiry date nears or if the naloxone solution becomes discolored, cloudy, or contains particles. Always ensure you replace your naloxone kit promptly after it has been used to maintain its efficacy.

Both nasal and injectable naloxone are effective for reversing opioid overdoses, each with its own benefits.

Naloxone nasal spray may be easier for some individuals to administer, particularly for those who are uncomfortable using syringes. It’s a simple, non-invasive option that can be quickly deployed in emergency situations.

Injectable naloxone, while requiring a syringe, can act faster and is often considered a cost-effective solution. It’s an appropriate alternative when immediate action is needed.

Regardless of the form, it’s important to use any available naloxone kit in the event of an opioid overdose. Both nasal and injectable forms can save lives when administered properly.

Allergic reactions to naloxone are extremely rare. In an emergency, the benefits of reversing an overdose far outweigh the risk of an allergic reaction.

Yes, naloxone will not harm someone who is not experiencing an opioid overdose. If in doubt, administer naloxone and call 911.

Yes, multiple doses of naloxone can be safely administered if needed. Some overdoses may require more than one dose.

If you're already a patient of ours and can't get to the pharmacy in person, call us at 519.304.3646 and we'll arrange delivery to a valid Ontario address. Every delivery order starts with a phone or video call with our pharmacist — that's also when your training happens — and we aim to have it provided to a delivery agent within 10 business days after the order is accepted.

Ontario's pharmacy program requires us to keep a record for every kit we provide: your name, date of birth, address, and, where possible, your health card number, along with the date and details of your training. We only ever ask for what the program requires — it's used to document your care and bill the province, never sold or used for marketing.

Yes — Ontario's program covers not just people at risk themselves, but family members, friends, or anyone else in a position to help someone who is. That person can call us, speak with our pharmacist, and receive a kit as the eligible recipient, completing the required training themselves. The same delivery eligibility applies to them: delivery is only available if they're an existing patient of ours unable to attend in person, arranged through a required real-time phone or video conversation.